Include the email or phone number on your account and, if it’s a bug, what you were doing when it happened. Screenshots help a lot.
Common questions
Billing & refunds — subscriptions are billed by Google Play (and later the App Store). Manage or cancel in your store account; refunds follow the store’s policy. Stuck? Email us and we’ll point you the right way.
Report someone — use the report option on their profile or in the chat overflow menu. Reports are confidential. For anything urgent or unsafe, email us with “URGENT” in the subject.
Delete your account — Settings → delete account. It removes your profile, photos, chats, and plans.
Verification trouble — good light, no hat or glasses, and make sure your main photo clearly shows your face, then try again.
Meeting safely
Meet in public for the first few dates.
Tell someone your plan — or add them to your safety circle in Settings → trusted contacts, and they’ll get it automatically.
Arrange your own transport and keep your phone charged.
If something feels off, leave. In an emergency, always call your local emergency number first.